SUMMARY

We will always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down. These Terms and Conditions are between me, Rooted and you, the customer.
You, the customer, are hiring me, Helen Wakeley, 3 Lambgill Bank, Watermillock, Cumbria, CA11 0LR to deliver the design services as outlined in our initial and previous correspondence.

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WHAT DO BOTH PARTIES AGREE TO?

You, the customer: You will give us everything we need to complete the project as and when and in the format we need it. You will review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this contract.

Me, Rooted: We have the experience and ability to do everything we have agreed with you and we will do it in a professional and timely manner. We will endeavour to meet every deadline that’s set and on top of that we will maintain the confidentiality of everything you give us.

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DETAIL

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The Design Process: At the beginning of the project, we ask you to provide us with any visual references such as your own mood board, Pinterest boards etc, before we make a start on your project. You will also be asked to complete a branding questionnaire. This helps us to understand your business as a whole, who your target audience is, what your values are and what existing design styles you like or dislike. 

From the initial concepts to finalising your design, you will have plenty of time to review our work and provide feedback. If, at any stage, you are not happy with the direction our work is taking, we reserve the right to be paid in full for everything we have produced until that point and cancel the contract. 

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COPYRIGHT

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The full ownership of your chosen design, icons and sub marks will be transferred upon final payment of your project fees. You are welcome to register the logo as a trademark too. As any creative, I will always retain the artistic rights to anything I create.

We like to share what we have designed, so we reserve the right, with your permission, to display your project as part of our online portfolio and to share it on our website and social media channels.

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PAYMENT

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All branding projects are paid for via instalments. A 50% booking fee is taken to secure your date in our diary and before design work begins. The remaining balance is taken prior to the release of your final logo files.

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Any queries, please see FAQ's